HH Sheikh Saud bin Saqr Al Qasimi honours RAKEZ for its commitment to service excellence

His Highness Sheikh Saud bin Saqr Al Qasimi, UAE Supreme Council Member and Ruler of Ras Al Khaimah, has honoured Ras Al Khaimah Economic Zone (RAKEZ) with “Best RAK Government Entity in Offering Services” award at the 13th Sheikh Saqr Program for Government Excellence Awards for the high-quality services it offers to global businesses. Sheikh Mohammed bin Humaid Al Qasimi, Managing Director of RAKEZ, received the award on behalf of the economic zone during the ceremony held at the Ministry of Culture and Knowledge Development Theatre in Ras Al Khaimah.

Five RAKEZ employees also swept accolades in various individual-level categories. Aysha Sulaiman, Group HR Director, won the first prize for “Best Manager in RAK Government Entities” while Faisal Al Tameemi, Customer Service Coordinator, received first prize for “Best Customer Service Representative in RAK Government Entities”. Winning the “Distinguished Employee” award were Aysha Sulaiman; Maryam Almesafri, One-Stop Shop Director; Fatema Al Hassani, Leasing Coordinator; and Mohammadu Haroon, Senior Accountant.

Commenting on the recognitions, Ramy Jallad, RAKEZ Group CEO, said: “We couldn’t be more grateful for all the great things that have been happening, but to be distinguished as the best government authority in Ras Al Khaimah in terms of customer service is definitely among our best of the best. We’ve been working hard in providing our clients with an exceptionally positive experience. This award says it all, and it comes on the heels of RAKEZ recently achieving the Superbrand status in the UAE and our service centre in Al Hamra receiving a four-star rating from the UAE Prime Minister’s Office. We’re very honoured, and of course, I couldn’t be prouder of our outstanding employees for being models of excellence. Congratulations and thank you for your immense contributions to our organisation.”

Jallad added that the awards RAKEZ and its employees received “serve as an inspiration for everyone at RAKEZ to continue cultivating a culture of excellence”. “We’re a hundred times more motivated to deliver the best for our clients and hopefully, more award-giving bodies will take note of our passion in everything that we do,” he concluded.


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