(Land & Warehouse) This guide provides a comprehensive overview of the process, including step-by-step instructions, essential checklists, and procedures for facility handover and company cancellation.
Cancel Employee Visas First
Before applying for license cancellation, make sure all employee visas under the company are cancelled.
Apply for Facility Clearance
Complete the Facility Clearance Form and submit it. Office Facilities: You can apply for de-registration directly through the portal. Warehouse & Land Facilities: Please contact your Key Account Manager to process your facility clearance request. If you require assistance, you may email customerservice@rakez.com or visit any RAKEZ office.
Prepare the Facility for Inspection
Remove all items from the facility and return it to its original condition. Once the required documents are submitted, RAKEZ will arrange an inspection of the assigned facility.
Complete RAKEZ Inspection
RAKEZ will inspect the facility to confirm that all clearance requirements have been met.
Receive and Pay the Facility Clearance Quotation
Once the inspection is completed, the quotation will be issued within 5–7 working days. Pay the quotation to proceed.
Continue the De-registration Request on RAKEZ 360 Portal
After payment is confirmed, the De-registration Service Request will be created automatically in the system and will be available on the RAKEZ 360 Portal. Log in to the portal, locate the service request, and continue the de-registration submission.
Upload Documents and Submit the Request
Upload the required documents, review the information, and submit your de-registration request through the portal.
Confirm Your Digital Signature
Complete the digital signature confirmation when prompted.
Pay the De-registration Invoice
The invoice will be sent to your primary registered email address. Pay the required fees to proceed.
Receive the Cancellation Certificate
RAKEZ will process the cancellation request. Once the service is completed, the Cancellation Certificate will be sent to you.
De-registration Certificate
Important Note : 1. Customers with offices , you may apply for deregistration on poral directly 2. for Warehouse, hand customers please contact your Key Account Manager
Step 1: Facility Clearance
Facility clearance form.
Security permit - asset movement.
Clearance from Etihad Electricity and Water Authority (Etihad WE/UTICO)
NOC from RAK customs. (to obtain the NOC, you need to have this form signed and sealed by RAKEZ, the submit it to RAK Customs).
Telecommunications provider clearance (Etisalat/Du) in case you have a direct connection.
Environmental protection and development authority (EPDA) clearance for clients with EPDA license.
Clearance from Civil Defense.
PSD clearance is required if the client has a existing agreement with the Public Service Department.
Bank clearance for companes with outstanding mortgage/sectrity interests.
Step 2: License Cancellation
After handing over the facility to RAKEZ, you can submit the de-registration service request through Portal 360 to officially cancel the company.
1. Company shareholders' resolution, signed by all the shareholders or their authorized representative having a valid power of attorney. In case the shareholder is a corporate entity, another resolution from the corporate shareholder authorising the deregistration.
Note: Resolution attestation is needed for parent companies as below:
UAE-based parent companies: notarized by UAE notary public
Non-UAE parent companies: notarized and legalized up to the UAE embassy level
Click below to access templates of resolution: 1. Shareholders resolution template 2. Corporate resolution template.
2. Resignation/termination letter of the general manager, acknowledging receipt of all dues from the company. Click here to access the template.
3. Termination of the local service agency agreement in case client has appointed local service agent for their company. (if applicable)
Employee visa cancellation (if applicable)
Employee visa cancellation must be completed before license cancellation, except for investors, partners, and company managers, whose visas will be cancelled during the license cancellation process.
Additional requirements for Shareholders holding valid Authorised Representatives (POAs):
Power of Attorney (if represented by an attorney) with a valid passport copy or Emirates ID.
The POA must be notarized by a notary public in the UAE or notarized and legalized up to the level of the UAE embassy from the country where it was issued. For assistance in attestation, please contact RAKEZ Value Added Services at vas@rakez.com.