The Client Relations Division is a one-stop shop that caters to all of your business needs, such as Trade Licence and Lease renewals, Government Services, Business Centre Services, and much more. Our team of Client Relations professionals is dedicated to assist all of our customers’ daily requirements. Moreover, our specialised Key Account Management team is well-trained to facilitate the operations of our larger investment clients. 

For further information, please do not hesitate to contact us at customerservice@rakez.com

Rules and Regulation

Click here for the detailed RAKEZ’s rules and regulation.

Certificate of Tax Group Registration in the United Arab Emirates

Click here to download the Certificate of Tax Group Registration in the United Arab Emirates.

Flexi Facility Usage Terms and Conditions

Click here to download the General Terms and Conditions of Flexi Facility Usage.

Client E-Portal

Click here to access the online portal to view data, send inquiries, request information, check application status, and more

Auditor’s List

Click here for a downloadable list of RAK FTZ approved auditors.

Webmail Login

Click here to login to your email account.

Customs Services Provided in The Free Zone

Click here for a downloadable Manual on Customs Services provided in the free zones & Frequently Asked Questions .

IMS Policy

Click here for a downloadable RAK FTZ Integrated Management System Policy.